Quality and Environmental Policy
As part of its duty of care with regard to ensuring the quality and environmental performance of LEADER Photonics GmbH products and services, the company management has established the quality and environmental policy of LEADER Photonics GmbH.
The company management is committed to this policy and measures and evaluates its success on the basis of specific key performance indicators. These are part of the objectives of LEADER Photonics GmbH and the target agreements derived from them.
This quality and environmental policy is based on the philosophy of LEADER Photonics GmbH:
Philosophy
Customer satisfaction
"The professional performance of each individual is the key factor for success and a prerequisite for creating values.” We always view our work from the customer's perspective. We only consider the result of our work to be a solution once we have exceeded our customers' expectations."
Responsible environmental protection
In line with our motto "Helping to save lives", we are also committed to protecting the environment, complying with all binding obligations, relevant and statutory environmental regulations, and continuously improving our environmental performance.
Employee commitment
Our core competence lies in the technical implementation of innovative product ideas. Our employees are at the heart of this competence. The value of our company increases through the continuous accumulation of specialist knowledge and patents. The diversity of our employees' skills and experience guarantees the high-quality implementation of our projects.
Through cooperation with universities, technical colleges, and research institutions, we expand our research capacity and gain access to a large pool of first-class employees.
Continuous improvement
We regularly review our processes, goals, and results using a systematic quality and environmental management system. Based on this, we derive targeted improvement measures. By analyzing risks and opportunities, we continuously develop both quality and environmental protection.
Sustainable product development
When developing new products, we ensure that they have a service life of more than ten years and can be serviced for up to 15 years. At the end of their service life, all cameras are taken back free of charge and disposed of properly.
Open communication and transparency
We maintain an open dialogue with all interested parties—in particular our customers, suppliers, authorities, and the public—about our quality and environmental performance. The quality policy also takes into account the internal and external expectations and requirements of interested parties.
We define quality as the totality of characteristics and features of a product or activity that relate to its suitability for fulfilling given requirements.